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fireside chat

Leading the transition to next-generation CX

Main Stage
Speakers
  • Jeff Leger  at  Shoppers Drug Mart

    President
Moderator
  • Naomi Adams  at  League

    SVP Customer Strategy & Solution Engineering
About the session

The global pandemic fundamentally shifted priorities within the healthcare marketplace and has resulted in C-suite leadership considering digital front door solutions an absolute necessity. This has led to a number of new technologies and programs that revolve around the prioritization of the healthcare consumer. During this panel discussion, Jeff Leger of Shoppers Drug Mart will share his insights about leading an organization – and the industry – into next-generation consumer experiences, with a particular focus on the most important leadership and strategic considerations in the next 12-24 months as well as 3-5 years beyond that.