On the agenda
Preview our 2024 agenda below. Stay tuned—we’ll continue to make updates as our programming evolves.
Arrivals
Welcome Cocktail Reception
Breakfast and networking
Welcome address
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Mike Serbinis
Founder & CEO, League
Industry Outlook: A Dialogue with Karen Hanlon
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Karen Hanlon
EVP & COO, Highmark Health
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Mike Serbinis
Founder & CEO, League
Predicting the Next Wave of the Healthcare CX Evolution
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John Boerstler
Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
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A.G. Breitenstein
Venture Partner, Define Ventures
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Dan Leibu
League, Chief Product & People Officer
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Peter Micca
National Health Tech Leader, Deloitte
BREAK
From Icons to Innovators: Lessons from Legends in Consumer Experience
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Duncan Wardle
Former VP of Innovation & Creativity, The Walt Disney Company
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Suk Park
Co-Founder, Boram Care
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Amir Dan Rubin
Managing Director and Founder, Healthier Capital
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Todd Humphrey
SVP, Digital Innovation & Fan Experience, Seattle Kraken
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Naomi Adams
SVP, Customer Strategy & Solution Engineering, League
Crafting Human-Centric Digital Health Experiences
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Michelle Peluso
EVP & Chief Customer and Experience Officer, CVS Health
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Andrew Dubowec
Chief Growth Officer, League
LUNCH
The Need for Speed: Scaling AI in Healthcare
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Mara Lederman, PhD
Co-Founder & COO, Signal 1
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Javier Tordable
Technical Director, Google Cloud
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Don Gray
Chief Data Officer, Highmark Health
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Mike Serbinis
Founder & CEO, League
Break
The Path to Consumer-Grade Engagement
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Aimee Viles
VP, Digital, Cambia Health Solutions
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Aaron Cheng
VP, Digital Health, Shoppers Drug Mart
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Kathleen Ellmore
Co-Founder and Managing Partner, Engagys
Break
Scope & Scale: Evaluating a Generational CX Investment
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A.G. Breitenstein
Venture Partner, Define Ventures
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Walter Jin
Chairman & CEO, Pager
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Mike Butler
Former President, Providence
Digitizing Personalized Care Advocacy to Win ASO Business
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Jill Dailey
VP, Head of Commercial Product, Aetna
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Brian Yeh
VP, Customer Strategy, League
Networking and leisure time
Dinner
Breakfast and networking
Welcome Address
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Andrew Dubowec
Chief Growth Officer, League
Innovation-Led Transformation: Insights from an IBM Changemaker
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Ginni Rometty
Former Chairman, President, and CEO, IBM
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Andrew Dubowec
Chief Growth Officer, League
Meet & Greet with Ginni Rometty
Leading with Innovation in a Consumer-Centric World
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Tracy Saula
SVP, Chief Product & Experience Officer, Highmark Health
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Swati Mathai
CEO & Co-Founder, XO Health
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Jesse Horowitz
Chief Product Officer, Oscar Health
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Michael Palmer
Former Chief Digital & Innovation Officer, Aetna
Future-Proofing your CX Tech Stack
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Mick Malec
CEO, enGen & Enterprise Technology and Operations Officer, Highmark Health
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Michael Dalton
CEO, Ovatient
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Rita Sharma
Chief Product Officer, Pager
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Dan Galperin
Co-Founder & CTO, League
Lunch
Engage & Empower: Strategies for Patient-Centric Healthcare
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Graham Gardner, MD
Co-Founder & CEO, Kyruus Health
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Rebecca Stametz
VP, Digital Transformation, Geisinger
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Lisa Prasad
VP & Chief Innovation Officer, Henry Ford Health
Defining CX Success: Metrics that Matter
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Stacy Byers
SVP Experience, Design & Digital, Highmark Health
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Jeff Willihnganz
Managing Director, Accenture
Break
We Are All Owners: Advancing Health Equity by Design
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Dr. Bryan O. Buckley
Director, Health Equity Initiatives, The National Committee for Quality Assurance (NCQA)
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Jenny Wear
AVP, Product Marketing & Health Equity Leader, League
Medicare Advantage: The Untapped Value of a Digitally Engaged Member
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Penny Ransom
Chief Administrative Officer, Network Health
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Nicholas Kraft
SVP, Chief Growth Officer, CDPHP
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Rus Van Gorp
VP, Healthcare Strategy & Transformation, Publicis Sapient
Break
Organizational Design & Operating Models to Enable CX Transformation
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Ashesh Desai
Head of Group Benefits, Manulife
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Brigitte Nettesheim
Former President, Enterprise & National Accounts, Aetna
The Evolution of Marketplaces and its Impact on Consumers & Health Companies
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Boris Kheyn-Kheyfets
Life Sciences Healthcare Platforms & Ecosystems Lead, Deloitte
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Christine Kang
Principal, Deloitte
Networking and leisure time
Dinner
Breakfast and networking