On the agenda
Three days of talks, sessions, and networking designed to inspire and empower.
The power of storytelling
Stories have the unique ability to persuade and inspire action—which are critical for getting the buy-in necessary to drive healthcare CX transformation forward. Every transformation needs a story, and at League Connect, we’re going to help you find yours.
Arrivals
Welcome Reception
Breakfast and networking
Welcome address
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Mike Serbinis
Founder & CEO, League
Winning in the Market: The CX Advantage
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David Holmberg
President & CEO, Highmark Health
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Mike Serbinis
Founder & CEO, League
CX Value Stories: Turning Numbers into Narratives
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Christine Turner
COO, Santa Clara Family Health Plan
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Ashesh Desai
Head of Group Benefits, Manulife
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Lisa Prasad
VP & Chief Innovation Officer, Henry Ford Health
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Naomi Adams
SVP, Go-to-Market Strategy, League
BREAK
Ensuring Business Longevity: Global Healthcare CX Lessons
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Jeff Leger
President, Shoppers Drug Mart
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Dr. Olatokunbo Alli
CEO, Leadway Health
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Charisse Thompson
Chief Customer Officer, Health Partners
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Joel Finlayson
SVP International Growth, League
AI in Action: Real-World Applications for Healthcare
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Matteo Berlucchi
CEO & Co-Founder, Healthily
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Josh Goode
CIO & Senior Advisor, SCAN Health Plan
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Shawn Wang
Chief AI Officer, Gainwell Technologies
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Amy Waldron
Healthcare & Life Sciences Executive Business Lead, Google Cloud
LUNCH
Lessons from Leaders: The Highmark Story
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Mike Bennett
EVP, Chief Strategy & Transformation Officer, Highmark Health
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Tracy Saula
SVP, Chief Product & Experience Officer, Highmark Health
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Jennifer Magaro
SVP Product Solutions, enGen
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Stacy Byers
SVP Experience, Design & Digital, Highmark Health
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Brian Yeh
VP, Customer Strategy, League
Break
Scaling Personalization: Engaging the Modern Healthcare Consumer | Presented by Deloitte
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Chris Trant
VP, Customer Experience & Revenue Operations, CDPHP
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Colin MacDonald
General Manager, Product & Core Platform, Amwell
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Matt Kaye
Partner, Deloitte
Building Better Health Engagement: Lessons from Manulife
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Doug Bryce
Head of Product & Platforms, Manulife
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Andrea Puckett
AVP, Customer Strategy, League
Break
Unlocking Efficiency: How Technology is Transforming Healthcare Operations to Improve CX | Presented by Google
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Mike Stimpson
Chief Technology Officer, enGen
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Kevin Sichra
CTO, Healthcare & Life Sciences, Google
Solving the Maternal Health Crisis: The Digital Bridge to Equitable Care
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Julie Nix
Corporate Vice President Women's Health & Surgical Services, Baptist Health
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Sarah Donnelly
Chief Product Officer, League
Product Demos
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Greg Dobson
Distinguished Solution Engineer, League
Networking and Optional Activity (Pickleball Lessons & Free Play)
LEISURE TIME
BUSES DEPART FOR Amara at Paraiso (MEET AT HOTEL LOBBY)
Offsite Dinner
BUSES DEPART FROM Amara at Paraiso (DROP OFF AT HOTEL)
Breakfast and Optional Activity (Run Club)
Investing in Innovation: A Platform-Based Future for Healthcare
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Mike Butler
Former President, Providence
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Mike Serbinis
Founder & CEO, League
Beyond the Platform: Connecting the Care Ecosystem
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David Bates
CEO, Linus Health
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Sharief Taraman
CEO, Cognoa
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Andrea Ippolito
CEO & Founder, SimpliFed
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Sarah Donnelly
Chief Product Officer, League
BREAK
Cracking the Code: 5-star Medicare Advantage Plans
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Coreen Dicus-Johnson
President & CEO, Network Health
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Dan Leibu
Co-Founder & COO, League
Crafting the Internal Narrative: Storytelling for CX Transformation Buy-In (Limited availability)
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Matthew Luhn
Former Pixar Storyteller
League Product Showcase
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Sarah Donnelly
Chief Product Officer, League
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Nikki Twiname
AVP, Product Management, League
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Andy Smith
AVP, Product Management, League
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Greg Dobson
Distinguished Solution Engineer, League
Crafting the Internal Narrative: Storytelling for CX Transformation Buy-In (Limited availability)
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Matthew Luhn
Former Pixar Storyteller
LUNCH
The Art of the Story: Learnings for Healthcare Leaders
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Michael Lewis
New York Times Best-Selling Author of Moneyball, The Big Short & Liar's Poker
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Andrew Dubowec
Chief Growth Officer, League
Meet & greet with Michael Lewis
Product Demos
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Greg Dobson
Distinguished Solution Engineer, League
Networking and Optional Activity (Bass Museum Tour)