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On the agenda

Preview our 2024 agenda below. Stay tuned—we’ll continue to make updates as our programming evolves.

*Agenda is subject to change
9:00AM – 7:30PM EST
W HOTEL

Arrivals

7:30PM – 9:30PM EST

Welcome Cocktail Reception

7:00AM – 9:00AM EST

Breakfast and networking

9:00AM – 9:30AM EST
LEAGUE REMARKS

Welcome address

  • Mike Serbinis

    Founder & CEO, League

9:30AM – 10:00AM EST
Fireside chat

Industry Outlook: A Dialogue with Karen Hanlon

  • Karen Hanlon

    EVP & COO, Highmark Health

  • Mike Serbinis

    Founder & CEO, League

10:00AM – 10:30AM EST
Panel

Predicting the Next Wave of the Healthcare CX Evolution

  • John Boerstler

    Chief Veterans Experience Officer, U.S. Department of Veterans Affairs

  • A.G. Breitenstein

    Venture Partner, Define Ventures

  • Dan Leibu

    League, Chief Product & People Officer

  • Peter Micca

    Senior Partner, National Health Tech Leader, Deloitte

10:30AM – 11:00AM EST

BREAK

11:00AM – 11:45AM EST
PANEL

From Icons to Innovators: Lessons from Legends in Consumer Experience

  • Suk Park

    Co-Founder, Boram Care

  • Amir Dan Rubin

    Managing Director and Founder, Healthier Capital

  • Duncan Wardle

    Former VP of Innovation & Creativity, The Walt Disney Company

  • Naomi Adams

    SVP, Customer Strategy & Solution Engineering, League

11:45AM – 12:30PM EST
Fireside Chat

Crafting Human-Centric Digital Health Experiences

  • Michelle Peluso

    EVP & Chief Customer and Experience Officer, CVS Health

  • Andrew Dubowec

    Chief Growth Officer, League

12:30PM – 1:45PM EST

LUNCH

1:45PM – 2:30PM EST
Panel

The need for speed: Scaling AI in healthcare

  • Mara Lederman, PhD

    Co-Founder & COO, Signal 1

  • Javier Tordable

    Technical Director, Google Cloud

  • Terry Hemken

    Global Managing Director, Accenture

  • Mike Serbinis

    Founder & CEO, League

2:30PM – 2:45PM EST

Break

2:45PM – 3:30PM EST
Roundtable

How Data and AI can Unlock Value for Unique Populations

  • Amy Waldron

    Global Director, Healthcare & Life Sciences Solutions, Google Cloud

  • Stephen Love

    VP, Head of Product, Indiana University Health

Roundtable

The Path to Consumer-Grade Engagement

  • Jeff Willihnganz

    Managing Director, Accenture

  • Aimee Viles

    VP, Digital, Cambia Health Solutions

  • Kathleen Ellmore

    Co-Founder and Managing Partner, Engagys

3:30PM – 3:45PM EST

Break

3:45PM – 4:30PM EST
Roundtable

Scope & Scale: Evaluating a Generational CX Investment

  • A.G. Breitenstein

    Venture Partner, Define Ventures

  • Mike Butler

    Former President, Providence

  • Walter Jin

    Chairman & CEO, Pager

Roundtable

Digitizing Personalized Care Advocacy to Win ASO Business

  • Sukanya Soderland

    SVP & Chief Strategy Officer, Blue Cross Blue Shield of Massachusetts

  • Jill Dailey

    VP, Head of Commercial Product, Aetna

  • Brian Yeh

    VP, Customer Strategy, League

4:30PM – 7:00PM EST

Networking and leisure time

7:00PM – LATE

Dinner

7:00AM – 9:00AM EST

Breakfast and networking

9:00AM – 9:15AM EST
League Remarks

Welcome Address

  • Andrew Dubowec

    Chief Growth Officer, League

9:15AM – 10:00AM EST
Keynote

Innovation-Led Transformation: Insights from an IBM changemaker

  • Ginni Rometty

    Former Chairman, President, and CEO, IBM

  • Andrew Dubowec

    Chief Growth Officer, League

10:00AM – 11:00AM EST

Meet & Greet with Ginni Rometty

11:00AM – 11:45AM EST
Panel

Strategic Leadership for a Digital-First Culture

  • Tracy Saula

    SVP, Chief Product & Experience Officer, Highmark Health

  • Swati Mathai

    CEO & Co-Founder, XO Health

  • Michael Palmer

    Former Chief Digital & Innovation Officer, Aetna

11:45AM – 12:30PM EST
Panel

Future-Proofing your CX Tech Stack

  • Mick Malec

    CEO, enGen & Enterprise Technology and Operations Officer, Highmark Health

  • Michael Dalton

    CEO, Ovatient & Entrepreneur-in-Residence, The MetroHealth System

  • Rita Sharma

    Chief Product Officer, Pager

12:30PM – 1:45PM EST

Lunch

1:45PM – 2:30PM EST
Roundtable

Engage & Empower: Strategies for Patient-Centric Healthcare

  • Graham Gardner, MD

    Co-Founder & CEO, Kyruus Health

  • Rebecca Stametz

    VP, Digital Transformation, Geisinger

  • Sarah Pletcher, MD

    System VP & Executive Medical Director, Houston Methodist

Roundtable

Defining CX Success: Metrics that Matter

  • Stacy Byers

    SVP Experience, Design & Digital, Highmark Health

  • Jeff Willihnganz

    Managing Director, Accenture

2:30PM – 2:45PM EST

Break

2:45PM – 3:30PM EST
Roundtable

Breaking Down Barriers to Inclusive Healthcare Experiences

  • Bryan Buckley

    Director, Health Equity Initiatives, The National Committee for Quality Assurance (NCQA)

Roundtable

Medicare Advantage: The Untapped Value of a Digitally Engaged Member

  • Penny Ransom

    Chief Administrative Officer, Network Health

  • Nicholas Kraft

    SVP, Chief Growth Officer, CDPHP

  • Rus Van Gorp

    VP, Healthcare Strategy & Transformation, Publicis Sapient

3:30PM – 3:45PM EST

Break

3:45PM – 4:30PM EST
Roundtable

Organizational Design & Operating Models to Enable CX Transformation

  • Ashesh Desai

    Head of Group Benefits, Manulife

  • Brigitte Nettesheim

    Former President, Enterprise & National Accounts, Aetna

Roundtable

The Evolution of Marketplaces and its Impact on Consumers and Health Companies

  • Boris Kheyn-Kheyfets

    Life Sciences Healthcare Platforms & Ecosystems Lead, Deloitte

4:30PM – 7:00PM EST

Networking and leisure time

7:00PM – LATE

Dinner

7:00AM – 9:00AM EST

Breakfast and networking

9:00AM – 5:00PM EST
W HOTEL

Departures