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League Connect 2024 | On-Demand

Healthcare’s leading CX transformation event

Now available on-demand. Watch industry changemakers from CVS Health, Google, and Highmark Health come together to redefine the future of healthcare CX.

Explore agenda

Content overview

We’ve split our content into two tracks so you can curate your experience based on who you want to see and what you want to learn.

  • Business Track: For Strategy, Innovation, Marketing & Experience leaders
  • Technology Track: For IT, Digital & Product leaders

DETAILS

When: May 1, 2024
Where: Virtual (hosted on Goldcast)

*Agenda is subject to change
10:30AM – 10:55AM EST
League Remarks

Welcome address

  • Mike Serbinis

    Founder & CEO, League

10:55AM – 11:40AM EST
FIRESIDE CHAT

View from the C-Suite: Industry outlook with Karen Hanlon

  • Karen Hanlon

    EVP & COO, Highmark Health

  • Mike Serbinis

    Founder & CEO, League

Learn more
11:40AM – 12:30PM EST
PANEL

From Icons to Innovators: Lessons from Legends in Consumer Experience

  • Duncan Wardle

    Former VP of Innovation & Creativity, The Walt Disney Company

  • Amir Dan Rubin

    Managing Director and Founder, Healthier Capital

  • Suk Park

    Co-Founder, Boram Care

  • Todd Humphrey

    SVP, Digital Innovation & Fan Experience, Seattle Kraken

  • Naomi Adams

    SVP, Customer Strategy & Solution Engineering, League

Learn more
12:30PM – 1:15PM EST
FIRESIDE CHAT

Crafting Human-Centric Digital Health Experiences

  • Michelle Peluso

    EVP & Chief Customer and Experience Officer, CVS Health

  • Andrew Dubowec

    Chief Growth Officer, League

Learn more
1:15PM – 1:45PM EST
PANEL

The path to consumer-grade engagement

  • Jigar Shah

    SVP & Chief Marketing Officer, Blue Shield of California

  • Kathleen Ellmore

    Co-Founder and Managing Partner, Engagys

  • Jody Tropeano

    Head of Content, HLTH

Learn more
1:45PM – 2:15PM EST
FIRESIDE CHAT

Digital strategies to advance health equity

  • Dr. Bryan O. Buckley

    Director, Health Equity Initiatives, The National Committee for Quality Assurance (NCQA)

  • Perry Payne, MD

    Clinical Health Equity Specialist, Google

  • Jenny Wear

    AVP, Product Marketing & Health Equity Leader, League

Learn more
2:15PM – 2:50PM EST
PANEL

Leading with Innovation in a Consumer-Centric World

  • Tracy Saula

    SVP, Chief Product & Experience Officer, Highmark Health

  • Swati Mathai

    CEO & Co-Founder, XO Health

  • Jesse Horowitz

    Chief Product Officer, Oscar Health

  • Michael Palmer

    Former Chief Digital & Innovation Officer, Aetna

Learn more
2:50PM – 3:45PM EST
KEYNOTE

Innovation-led transformation: Insights from an IBM changemaker

  • Ginni Rometty

    Former Chairman, President, and CEO, IBM

  • Andrew Dubowec

    Chief Growth Officer, League

Learn more
3:45PM – 4:00PM EST
League Remarks

Closing remarks

  • Mike Serbinis

    Founder & CEO, League

10:30AM – 10:55AM EST
LEAGUE REMARKS

Welcome address

  • Mike Serbinis

    Founder & CEO, League

10:55AM – 11:40AM EST
FIRESIDE CHAT

View from the C-Suite: Industry outlook with Karen Hanlon

  • Karen Hanlon

    EVP & COO, Highmark Health

  • Mike Serbinis

    Founder & CEO, League

Learn more
11:40AM – 12:30PM EST
PANEL

From Icons to Innovators: Lessons from Legends in Consumer Experience

  • Duncan Wardle

    Former VP of Innovation & Creativity, The Walt Disney Company

  • Amir Dan Rubin

    Managing Director and Founder, Healthier Capital

  • Suk Park

    Co-Founder, Boram Care

  • Todd Humphrey

    SVP, Digital Innovation & Fan Experience, Seattle Kraken

  • Naomi Adams

    SVP, Customer Strategy & Solution Engineering, League

Learn more
12:30PM – 1:15PM EST
PANEL

Future-Proofing your CX Tech Stack

  • Mick Malec

    CEO, enGen & Enterprise Technology and Operations Officer, Highmark Health

  • Michael Dalton

    CEO, Ovatient

  • Rita Sharma

    Chief Product Officer, Pager

  • Dan Galperin

    Co-Founder & CTO, League

Learn more
1:15PM – 1:45PM EST
PANEL

Unlocking the potential of your data to create unique consumer experiences

  • Richard Clarke

    Chief Analytics Officer, Highmark Health

  • Stephen Love

    VP, Head of Product, Indiana University Health

  • Amy Waldron

    Global Director, Healthcare & Life Sciences Solutions, Google Cloud

Learn more
1:45PM – 2:15PM EST
PANEL

From products to platforms: Creating a unified digital experience

  • Doug Bryce

    Head of Product & Platforms, Manulife

  • Josh Goode

    Chief Information Officer, SCAN Health Plan

  • Walter Jin

    Chairman & CEO, Pager

  • Matt Kaye

    Principal, Deloitte Digital

Learn more
2:15PM – 2:55PM EST
PANEL

The Need for Speed: Scaling AI in Healthcare

  • Mara Lederman, PhD

    Co-Founder & COO, Signal 1

  • Javier Tordable

    Technical Director, Google Cloud

  • Don Gray

    Chief Data Officer, Highmark Health

  • Mike Serbinis

    Founder & CEO, League

Learn more
2:55PM – 3:45PM EST
KEYNOTE

Innovation-led transformation: Insights from an IBM changemaker

  • Ginni Rometty

    Former Chairman, President, and CEO, IBM

  • Andrew Dubowec

    Chief Growth Officer, League

Learn more
3:45PM – 4:00PM EST
LEAGUE REMARKS

Closing remarks

  • Mike Serbinis

    Founder & CEO, League