The power of storytelling in healthcare
Learn to craft compelling narratives that secure buy-in, inspire action, and drive healthcare CX forward.
Plan your experience
Choose from one of two pre-selected content tracks or curate your own conference experience.
- Strategy Track: Learn the proven strategies needed to inspire your CX transformation
- Implementation Track: Dive deep into solutions for successfully implementing CX strategies
DETAILS
When: May 7, 2025
Where: Virtual
Welcome Address
-
Mike Serbinis
Founder & CEO, League
Winning in the Market: The CX Advantage
-
David Holmberg
President & CEO, Highmark Health
-
Mike Serbinis
Founder & CEO, League
AI in Action: Real-World Applications in Healthcare
-
Josh Goode
CIO & Senior Advisor, SCAN Health Plan
-
Matteo Berlucchi
CEO & Co-Founder, Healthily
-
Shawn Wang
Chief AI Officer, Gainwell Technologies
-
Amy Waldron
Healthcare & Life Sciences Executive Business Lead, Google Cloud
Break & MC Interlude
Beyond the Platform: Connecting the Care Ecosystem
-
Sharief Taraman
CEO, Cognoa
-
David Bates
CEO, Linus Health
-
Andrea Ippolito
CEO & Founder, SimpliFed
-
Sarah Donnelly
Chief Product Officer, League
NETWORKING & LUNCH
CX Value Stories: Turning Numbers into Narratives
-
Christine Turner
COO, Santa Clara Family Health Plan
-
Ashesh Desai
Head of Group Benefits, Manulife
-
Lisa Prasad
VP & Chief Innovation Officer, Henry Ford Health
-
Naomi Adams
SVP, Go-to-Market Strategy, League
Break & MC Interlude
Scaling Personalization: Engaging the Modern Healthcare Consumer
-
Matt Kaye
Partner, Deloitte
-
Chris Trant
VP, Customer Experience & Revenue Operations, CDPHP
-
Colin MacDonald
General Manager, Product & Core Platform, Amwell
Ensuring Business Longevity: Global Healthcare CX Lessons
-
Jeff Leger
President, Shoppers Drug Mart
-
Dr. Olatokunbo Alli
CEO, Leadway Health
-
Charisse Thompson
Chief Customer Officer, Health Partners
-
Joel Finlayson
SVP International Growth, League
Break & MC Interlude
The Art of the Story: Learnings for Healthcare Leaders
-
Michael Lewis
New York Times Best-Selling Author of Moneyball, The Big Short & Liar's Poker
-
Andrew Dubowec
Chief Growth Officer, League
Closing Address
-
Mike Serbinis
Founder & CEO, League
Welcome address
-
Mike Serbinis
Founder & CEO, League
Winning in the Market: The CX Advantage
-
David Holmberg
President & CEO, Highmark Health
-
Mike Serbinis
Founder & CEO, League
AI in Action: Real-World Applications in Healthcare
-
Josh Goode
CIO & Senior Advisor, SCAN Health Plan
-
Matteo Berlucchi
CEO & Co-Founder, Healthily
-
Shawn Wang
Chief AI Officer, Gainwell Technologies
-
Amy Waldron
Healthcare & Life Sciences Executive Business Lead, Google Cloud
Break & MC Interlude
To be announced
NETWORKING & LUNCH
Solving the Maternal Health Crisis: The Digital Bridge to Equitable Care
-
Julie Nix
Corporate Vice President Women's Health & Surgical Services, Baptist Health
-
Sarah Donnelly
Chief Product Officer, League
Break & MC Interlude
Unlocking Efficiency: How Technology is Transforming Healthcare Operations to Improve CX
-
Kevin Sichra
CTO, Healthcare & Life Sciences, Google
-
Mike Stimpson
Chief Technology Officer, enGen
Lessons from Leaders: The Highmark Story
-
Mike Bennett
EVP, Chief Strategy & Transformation Officer, Highmark Health
-
Tracy Saula
SVP, Chief Product & Experience Officer, Highmark Health
-
Stacy Byers
SVP Experience, Design & Digital, Highmark Health
-
Jennifer Magaro
SVP Product Solutions, enGen
-
Brian Yeh
VP, Customer Strategy, League
Break & MC Interlude
The Art of the Story: Learnings for Healthcare Leaders
-
Michael Lewis
New York Times Best-Selling Author of Moneyball, The Big Short & Liar's Poker
-
Andrew Dubowec
Chief Growth Officer, League
Closing Address
-
Mike Serbinis
Founder & CEO, League