About the session
In today’s healthcare landscape, meaningful health engagement is key to driving better outcomes. Manulife has reimagined the traditional “build vs. buy” approach by investing in dynamic, personalized member experiences that maximize existing resources. Through tailored care journeys and strategic engagement, they have not only improved health outcomes but also strengthened their market position. Join this breakout session to explore Manulife’s journey, including key decisions, success metrics, and future opportunities for innovation.