Skip to content
Panel Discussion

Catalyzing enterprise-wide CX transformation

Main Stage
  • Sarah Sossong  at  Commonwealth Care Alliance

    SVP, Digital Health & Informatics
  • Ashis Barad, MD  at  Allegheny Health Network

    Chief Digital Officer
  • Mack McGee  at  CareFirst BlueCross BlueShield

    Chief Marketing Officer
  • Brian Ancell  at  League

    President & COO
About the session

Healthcare organizations undertaking CX transformation must deploy a cross-departmental strategy to ensure success. This requires alignment throughout the organization and ensuring each area of the business continuously has the support it needs. In this session, you’ll glean insights into creating a strategy that brings various business functions together to drive CX initiatives forward and tactics for enterprise-wide transformation.