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Fireside Chat

The core elements of a CX strategy

Strategy
Speakers
  • To be announced

About the session

Across the industry, organizations are undertaking CX transformation to improve patient and member satisfaction and loyalty as well as to compete with new market entrants. However, a successful CX transformation is dependent on strategy. In this fireside chat, healthcare and CX leaders discuss the core elements every CX strategy needs to drive market differentiation, better health outcomes, profitability and, ultimately, organizational longevity.