About the session
Across the industry, organizations are undertaking CX transformation to improve patient and member satisfaction and loyalty as well as to compete with new market entrants. A successful CX transformation, however, is dependent on strategy. In this fireside chat, Patrick Conway, CEO, Care Solutions, Optum, and Mike Butler, former President, Providence will discuss the core elements every CX strategy needs to drive market differentiation, improve health outcomes, increase profitability, grow market share and, ultimately, organizational longevity.