Speakers
About the session
In a data-driven world, measuring CX success is vital, but it’s only half the battle. Join CX leaders from Santa Clara Family Health Plan, Henry Ford Health and Manulife as they share how to translate metrics like NPS and engagement into compelling narratives that resonate with internal stakeholders. Discover frameworks to connect CX initiatives to tangible business results like improved health outcomes, increased revenue, and reduced operating costs. Learn effective communication strategies to showcase the impact of your CX investments, gain insights into real-world success stories, and leave equipped to leverage your CX data to fuel investment and organizational buy-in.