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Defining CX Success: Metrics that Matter

Studio 2
  • Stacy Byers

    SVP Experience, Design & Digital, Highmark Health
  • Jeff Willihnganz

    Managing Director, Accenture
About the session

Increased member and patient turnover, intense competition and rising healthcare costs have added urgency for healthcare leaders to launch and scale consumer-centric digital experiences. Organizations who move quickly to launch these experiences that deliver immediate value to consumers and the business, will have a distinct competitive advantage over those who don’t. Join us for an engaging roundtable discussion where we dive into the business case for CX transformation and proven strategies for measuring and showcasing the value of your CX investments.