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The future of CX: Business cases and value opportunities

Main Stage
  • Dan Leibu  at  League

    Chief Product & People Officer
  • Brian Ancell  at  League

    President & COO
About the session

With so many health plans and health systems at varying stages of consumer experience maturity, one thing is clear: It’s time to transform CX. But what does a future state look like when next-generation consumer experiences are connected through a network of platform-based ecosystems? In this Main Stage discussion, League Chief Product Officer Dan Leibu will share his unique perspective on the direction healthcare CX is moving, with a focus on the benefits of platform architecture, build vs buy vs build by partner, as well as adoption and engagement strategies.