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Fireside Chat

Future-proofing CX: Investing in modular & extensible tech

  • Richard Clarke  at  Highmark Health

    Chief Analytics Offier
  • Kerry Weinberg  at  League

    VP, Data
About the session

Accelerating time-to-value is essential to successful CX transformation. Health plans and health systems simply cannot afford to embark on multi-year IT implementations that result in yet another monolithic and siloed product or service. Instead, smart executives are investing in technologies to build on for the future. In this fireside chat, Clarke and Weinberg will explore how extensible and modular platforms enable customization, interoperability to power personalized healthcare experiences at scale while also creating a foundation for delivering even more meaningful experiences for members and consumers.