About the session
Healthcare organizations are up against a myriad of obstacles when it comes to consumer experience (CX), however the value to be gained from investing in the consumer is certainly juice that’s worth the squeeze. CX is more than just ‘making customers happy’—it’s a powerful tool that will define the next decade of business growth in healthcare.
CX offers a significant trickle down effect that drives tangible business value in more ways than one. Join industry leader Greg Gilbert, Managing Director at Accenture alongside Sarah Hacker, VP of Solution & Value Engineering at League, as they share how CX is ushering in a new era in value for payers, providers and consumer health organizations.