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Fireside Chat

Crafting Human-Centric Digital Health Experiences

Business Track
  • Michelle Peluso

    EVP & Chief Customer and Experience Officer, CVS Health
  • Andrew Dubowec

    Chief Growth Officer, League
About the session

Today’s healthcare leaders understand the importance of delivering seamless, personalized digital health experiences to consumers. But how can we introduce new technologies and capabilities without stripping away humanity from healthcare interactions?

In this fireside chat, we’ll explore the intersection of technology and humanity as CX innovator Michelle Peluso, EVP & Chief Customer and Experience Officer of CVS Health, discusses how the organization is evolving its CX strategy to meet consumer needs.