Skip to content
On the agenda
Back to agenda

From Icons to Innovators: Lessons from Legends in Consumer Experience

Main Stage
  • Duncan Wardle

    Former VP of Innovation & Creativity, The Walt Disney Company
  • Suk Park

    Co-Founder, Boram Care
  • Amir Dan Rubin

    Managing Director and Founder, Healthier Capital
  • Todd Humphrey

    SVP, Digital Innovation & Fan Experience, Seattle Kraken
  • Naomi Adams

    SVP, Customer Strategy & Solution Engineering, League
About the session

When approaching CX with a beginner’s mind, inspiration can be found anywhere. In this session, attendees will glean insights from two industries iconic for best-in-class experiences: entertainment and hospitality. Leaders from Disney and the NHL’s Seattle Kraken will illuminate their approaches to physical and digital experience design, technology enablement, and innovation culture. Dispelling the notion that healthcare’s uniqueness hinders the adoption of such practices, healthcare innovators at One Medical and Boram will share firsthand how they’ve effectively translated these lessons into transformative practices.

Join this session to discover the roadmap these changemakers offer for healthcare executives eager to embrace the best in delivering exceptional consumer experiences.