When approaching CX with a beginner’s mind, inspiration can be found anywhere. In this session, attendees will glean insights from two industries iconic for best-in-class experiences: entertainment and hospitality. Leaders from Disney and the NHL’s Seattle Kraken will illuminate their approaches to physical and digital experience design, technology enablement, and innovation culture. Dispelling the notion that healthcare’s uniqueness hinders the adoption of such practices, healthcare innovators at One Medical and Boram will share firsthand how they’ve effectively translated these lessons into transformative practices.
Join this session to discover the roadmap these changemakers offer for healthcare executives eager to embrace the best in delivering exceptional consumer experiences.