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PANEL

Lessons from Leaders: The Highmark Story

Main stage
Speakers

  • Mike Bennett

    EVP, Chief Strategy & Transformation Officer, Highmark Health

  • Tracy Saula

    SVP, Chief Product & Experience Officer, Highmark Health

  • Stacy Byers

    SVP Experience, Design & Digital, Highmark Health

  • Jennifer Magaro

    SVP of Customer & Engagement Experience Solutions, enGen
About the session

Inspired by the intellectual gatherings of 15th-century France, this intimate “salon” session offers a unique opportunity to witness the strategic and tactical playbook behind Highmark Health’s CX transformation. Discover how this ambitious undertaking required cross-functional collaboration and strategic storytelling to secure board-level support and drive successful technological execution. Gain valuable insights from the perspectives of strategy, experience, digital, and technology leaders as they share their own perspective. Leave inspired and equipped to apply these lessons to your own organization’s CX transformation.