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panel discussion

A new era of CX

Main Stage
  • Tracy Saula

    SVP, Chief Product & Experience Officer, Highmark Health
  • Amy Waldron

    Global Director, Healthcare & Life Sciences Solutions, Google Cloud
  • Mike Serbinis

    Founder & CEO, League
About the session

The availability of consumer experience and cloud computing technologies, such as AI, advanced analytics and data management are ushering in a new era of CX – and Highmark Health is already blazing a trail that other health plans and health systems can emulate. Highmark Health’s Tracy Saula and Google Cloud’s Amy Waldron will join League CEO Mike Serbinis in a discussion about how Highmark Health delivered on its vision to transform member experiences, to improve outcomes and to reduce costs by engaging individuals and clinicians.