Speakers
About the session
The availability of consumer experience and cloud computing technologies, such as AI, advanced analytics and data management are ushering in a new era of CX – and Highmark Health is already blazing a trail that other health plans and health systems can emulate. Highmark Health’s Tracy Saula and Google Cloud’s Amy Waldron will join League CEO Mike Serbinis in a discussion about how Highmark Health delivered on its vision to transform member experiences, to improve outcomes and to reduce costs by engaging individuals and clinicians.