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Scope & Scale: Evaluating a Generational CX Investment

Studio 1
  • A.G. Breitenstein

    Venture Partner, Define Ventures
  • Walter Jin

    Chairman & CEO, Pager
  • Mike Butler

    Former President, Providence
About the session

The scope and scale of investments for CX transformation are on a playing field of their own. These are generational investments that will impact the business and the end consumer for years to come, so getting it right isn’t an option, it’s an imperative. With this type of fiscal expenditure, you have to consider what matters most to your leaders in order to get the organizational buy-in you need for success.

In this intimate roundtable discussion, join former President of Providence, Mike Butler, Define Ventures Partner, A.G. Breitenstein and CEO of Pager, Walter Jin, as they outline the key considerations when making these generational capital investments and how to secure executive buy-in that will kickstart your successful digital transformation journey.