About the session
So far, healthcare organizations have leveraged the latest technical innovations to improve operational efficiencies that will fast track their transformation journey. This is a critical first step to an enterprise-wide transformation—it forces organizations to find their data, sort it, and benefit from it. Now, it’s time to move beyond the back-office applications and into consumer-facing solutions. That same data can be used to power a CX with next-level personalization, which ultimately can drive down costs, close care gaps, and enable self-service. In this roundtable, learn how empowering your consumer with their own health can create new organizational efficiencies that improve health outcomes and benefit your bottom line.