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ROUNDTABLE

The CX Playbook: Building the User-First Platform of the Future

Magnolia
Speakers

  • Sean Maloney  at  MVP Healthcare

    VP, Marketing & Communications, MVP Healthcare

  • Laura Sarff  at  Quest Diagnostics

    Director of Product Strategy & Innovation, Quest Diagnostics
Moderator

  • Brian Cardinell

    Global Head of Payor, AWS
About the session

The future of healthcare is being built right now. As the industry shifts toward digital-first, AI-driven models, leading organizations are rethinking how they connect systems, data, and people to deliver seamless, personalized, and “always-on” experiences.

In this roundtable, industry innovators from AWS, Quest Diagnostics and MVP Health Care share how they’re creating the infrastructure and culture required to power the healthcare experiences of tomorrow. 

We’ll explore forward-thinking initiatives including how to:

  • Build a connected digital foundation that supports continuous engagement
  • Use AI and data orchestration to create truly personalized, adaptive user experiences
  • Design organizational frameworks that enable innovation, agility, and enduring consumer trust

Discover the strategic playbook for transforming healthcare into a platform that engages, empowers, and evolves with every consumer it serves.